Efficiency, Integrity & Connection — Strengthening the Heart of School Administration

This CPD course is designed to help School Secretaries develop and enhance their ability to co-ordinate and manage daily tasks through the highs and lows of busy days, build a supportive peer network and share best practices.

The day will include:- Interactive Discussion: The evolving nature of the role “A day in the life — what makes it work?” including confidentiality, professionalism, handling sensitive issues, boundaries, and the school secretary as a communication hub.

Digital Skills & MIS (Management Information Systems): Exploring updates and common features of the school’s MIS, efficient digital filing, calendar tools, and cybersecurity awareness. Data Protection: Safe data handling, consent, email protocols, managing staff/student data, and confidentiality challenges.

Communication, Integrity & Professional Presence: Exploring efficient and tactful communication, managing difficult conversations, and maintaining integrity under pressure. Collaboration & Team Strengthening:

Focus on teamwork within the school — how secretaries support staff cohesion and student wellbeing indirectly. You will take part in practical, hands-on ideas in a session designed around sharing best practice, personal experiences and ideas.